Frequently Asked Questions
Orders & Shipping
How long does shipping normally take?
Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout.
Do you offer international delivery?
Yes, we ship to over 50 countries. International shipping times vary between 7-14 business days depending on the location.
How can I track my package status?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment.
What are the domestic shipping rates?
We offer free standard shipping on all orders over $75. For orders below this amount, a flat rate of $6.95 applies.
Can I change my delivery address?
If your order has not yet been processed, we can update your address. Please contact support within 2 hours.
Products & Ingredients
Are all your products 100% vegan?
Yes, every formula in our collection is strictly vegan and cruelty-free. We never test on animals.
Do you use synthetic fragrances?
We avoid all synthetic fragrances and dyes. Any scent comes from natural botanical extracts and cold-pressed oils.
What is the shelf life of your serums?
Our products preserve their peak potency for 12 months after opening. Check the icon on the box for details.
How should I store my products?
Keep products in a cool, dry place away from direct sunlight. Serums can be kept in a beauty fridge for freshness.
Is your packaging sustainable?
We use 90% glass containers and FSC-certified paper boxes. Please rinse your empties before recycling.
Skin Concerns
Are products safe for sensitive skin?
Our brand specializes in soothing formulations. We recommend a patch test before trying new routines.
Can I use these during pregnancy?
Most products use pregnancy-safe botanicals. Consult your doctor before using Salicylic Acid variants.
What do you recommend for dark spots?
Our Vitamin C serum and botanical complex are designed specifically to fade dark spots and even skin tone.
I have dry skin, which routine is best?
We recommend a routine of: milk cleanser, hyaluronic essence, and intensive moisture balm.
Do your sunscreens leave a white cast?
Our Glow Sunscreen uses micronized minerals to ensure a sheer finish on all skin tones.
Returns & Refunds
What is your return policy period?
We offer a 30-day satisfaction guarantee. If unhappy, you can return it within 30 days of receipt.
How do I initiate a return?
Visit our returns portal, enter your order number and zip code to start the process.
Can I return opened products?
Yes, we accept returns even if opened and used up to 25%, as results take time.
How long do refunds take?
Refunds are processed within 5-7 business days after receipt. Funds then appear on your statement.
What if my item is damaged?
We will ship a replacement immediately. Please email a photo of the damage to our team.